Need a quote? A specific configuration, a project? Contact us on 02 51 99 13 03 .

FAQs

Our goal is to satisfy you. You'll find here the answers to your questions

FAQ - Frequently Asked Questions

Orders

How long will it take for me to receive my order?

If the product you have selected is in stock then you will receive it within 2 to 3 working days.

If the product you are interested in is available to order, the default delivery time is 2 to 3 weeks, unless otherwise specified on the product sheet.

What if I want to speak to someone?

If you have any questions, do not hesitate to call us on 0251991303 our team is at your disposal

If you prefer to write it down, contact us with any questions, concerns or comments by email at: contact@sparwan.com . We will respond to you within 48 hours. Please note, however, that requests sent on Friday will receive a response the following Monday, or even earlier.

Expeditions

Which countries do we ship to?

Currently Sparwan ships to the following countries:

  • France
  • Portugal
  • Spain
  • Italy
  • Germany
  • Belgium
  • The Netherlands
  • Luxembourg

Do not hesitate to contact us if you have a particular project or questions about it.

How do I track my delivery?

You receive an email when you place an order on our site. This email contains the delivery tracking number. So you can follow the progress of your packages online.

Returns and Refunds

How can I return a product?

The return request must be made by email to contact@sparwan.com or by post to

SPARWAN, 14 Rue Claude Chappe, 85000 LA ROCHE SUR YON within 7 days of delivery.

For more information, please consult our general terms and conditions.

How long will it take to receive my refund?

Reimbursement will be made within 7 days of the product being returned if it is returned in good condition (new, in its original packaging and suitable for resale).

Still have questions ?

If the answers you're looking for aren't found in our FAQ, please email us by filling out the form below.