SPARWAN General Terms and Conditions of Sale

ARTICLE 1. Scope and Purpose of the General Terms and Conditions of Sale

1.1. These General Terms and Conditions of Sale (hereinafter "GTC") apply exclusively to sales concluded between the company SPARWAN (hereinafter "SPARWAN") and its customer (hereinafter the "Customer") for the purchase of products according to the methods indicated in Article 2 below (hereinafter "Products"), as well as the provision of services related to the sale of these products, and any other provision of services that SPARWAN may be required to perform.

1.2. Placing an order implies, unless otherwise expressly agreed in writing, the Customer's full and unreserved adherence to the GTC. These GTC prevail over any other contradictory document. 

1.3. SPARWAN reserves the right to modify these GTC and, in such case, to apply them to all orders placed after the date of modification.

1.4. Particular provisions expressly agreed upon by market, contract, or agreement shall substitute only those conditions from which they derogate.

ARTICLE 2. Orders

2.1. Orders can be made by telephone, via the internet on the website https://sparwan.com (hereinafter the "Website"), by email, or by post.

by phone at 02 51 99 13 03, from Monday to Friday from 9:00 am to 6:00 pm

via the Internet on https://sparwan.com – available 24/7

by email to contact@sparwan.com

by post to SPARWAN – Customer Service – 14 Rue Claude Chappe, 85000 LA ROCHE SUR YON, France

2.2. For their first order via the Website, the Customer may choose:

• either to register on the Website by entering their name, Company name, their professional address, email address, phone number, and password. The Customer undertakes to provide correct information at the time of registration. Any incomplete and/or misleading information engages the liability of its author.
• or to place the order in "guest" mode, which allows them not to create an account and to enter only the information needed to process their order.

Registration on the Website is strictly personal. Each Customer is responsible for their registration and must ensure that no one else uses it. The Customer assumes full responsibility for the use, even fraudulent, of their password and shall take all measures to ensure its confidentiality.

It is the Customer's responsibility to select the Products they wish to order via the Website. 

2.3. Any order will be confirmed to the Customer by SPARWAN by email as soon as possible. The sale will only be considered final after SPARWAN sends the Customer confirmation of order acceptance by email.

2.4. Any modification or cancellation of an order requested by the Customer must be expressly agreed upon in writing by SPARWAN, the latter having full discretion to refuse it. In any case, order modifications or cancellations can only be considered if a written notification reaches SPARWAN at least eight (8) days prior to the shipment of the Products. If SPARWAN does not accept the modification or cancellation of the order, any deposits and sums paid by the Customer will not be refunded.

An order accepted by SPARWAN may still be cancelled by the latter in the following cases, without any compensation of any kind: cases of force majeure (as defined in Article 3.5 below) or lack of availability of the Products. In these cases, any payments made by the date of cancellation will be refunded.

ARTICLE 3. Transfer of Ownership and Transfer of Risk

The transfer of ownership of the Products to the Customer will only take place after full payment of the entire price by the latter, both principal and ancillary costs, of said products.

It is however understood that the mere delivery of a title creating an obligation to pay, draft, or otherwise, does not constitute payment within the meaning of this provision; SPARWAN's original claim against the Customer shall remain with all attached guarantees, including this retention of title, until said commercial paper has been effectively paid.

On the other hand, the risks of loss and deterioration of the Products are transferred to the Customer upon their shipment, i.e., from the time they are handed over to the carrier.
Consequently, the Customer undertakes to insure the Products, at their own expense, on behalf of SPARWAN, until the full transfer of ownership.

Failure to pay any single installment may lead to the reclamation of these Products or the price of the products. The Customer must not alter or remove the identification marks of these Products and their packaging, and authorizes verification of the same at any time within their premises.

In the event of seizure, receivership, or any other equivalent insolvency proceeding, the Customer must also inform SPARWAN without delay. The Customer is furthermore prohibited from pledging or transferring ownership of the Products as security.

SPARWAN may also repossess unpaid goods from subsequent buyers or demand direct payment from them. Delivered unpaid products must be individualized and not mixed with other products. The opening of collective proceedings for the benefit of the Customer cannot prevent the reclamation of goods by SPARWAN. The buyer agrees to participate actively in drawing up an inventory of the goods currently in stock. Failing this, SPARWAN shall have the right to have the inventory recorded by a bailiff at the customer's expense.

ARTICLE 4. Receipt of Products

4.1. The customer is required to check the apparent condition of the products upon delivery.

4.2. In the event of an anomaly concerning the delivered Products (damage, missing Product(s), damaged packaging, broken Product(s), etc.), the Customer must, in order to assert their rights and under penalty of forfeiture of any action relating thereto, write clear, precise, and complete handwritten reservations on the carrier's delivery note in the presence of the carrier.

The carrier and the Customer will date and sign the reservations made by the latter. In the event that the carrier refuses to sign said reservations, the Customer must indicate this in writing on the delivery note. The Customer must confirm said reservations to the carrier by registered letter with acknowledgment of receipt within three (3) days following delivery, the date on the delivery note being authentic, in accordance with Article L.133-3 of the French Commercial Code. The Customer must also inform SPARWAN, in writing, of the existence of apparent defects or non-conformity of the Products with the order by sending a copy of the letter addressed to the carrier and the delivery note within a maximum period of five (5) business days from the delivery of the Products.

Failure by the Customer to comply with the procedure within the timeframes indicated above will result in the Products being deemed compliant in quantity and quality with the order, and any claim on this matter will be irrevocably rejected.

Defects related to the transport of Products will not be handled by SPARWAN and are the sole responsibility of the carrier. Please note: the mention "subject to unpacking" has no legal value.

4.3. In all cases, the Customer is prohibited from delaying a payment, in whole or in part, in the event of a claim for an apparent defect, non-conformity of the Products with the order, or any other product defect.

ARTICLE 5. Warranties

5.1. Subject to the limitations of liability stipulated below, SPARWAN warrants to the Customer that all Products sold by SPARWAN conform to the specifications referenced in its catalogue or website and are free from defects in design, material, or workmanship, subject to their use, installation, storage, and handling under normal conditions for a period of one (1) year from delivery (the "Warranty"). SPARWAN's interventions under the Warranty shall not have the effect of extending its duration. Products that have been stored for more than twelve (12) months from delivery are excluded from the Warranty.

5.2. The Customer, in their capacity as an informed professional, declares that they have previously studied the characteristics and performance of the Products and judge them suitable for their needs. Consequently, the Customer waives any dispute on this point. SPARWAN will therefore not be responsible for the inadequacy of the Product to the Customer's needs, an inability to use it, or damages related to its use due to incompatibility with other materials and equipment belonging to the Customer.

5.3. The warranty is excluded in case of misuse, connection errors, negligence, lack of maintenance or storage (notably unprotected or prolonged storage) by the Customer relative to industry standards and, where they exist, the technical specifications indicated by the manufacturer, as well as in case of normal wear and tear of the Product, accident, or force majeure (as defined in Article 3.5 above). Likewise, the warranty is excluded in case of modification, transformation of the Product, or addition of devices to the Product that do not comply with the manufacturer's recommendations or by a third party who has not received prior written authorization from SPARWAN. Furthermore, SPARWAN cannot be held liable for damage caused to the Product or to another property due to the use of the Product in combination with or integrated into any other Product or equipment.

5.4. In the event of a proven defect or vice and subject to compliance by the Customer with the procedures set forth in Article 4 above, SPARWAN will proceed, at its option, to replace the Products free of charge or to issue a credit note for an amount equal to the price actually paid by the Customer. The shipment of Products replaced under Warranty is carried out via non-express transport, at the normal rate, and at the discretion of SPARWAN.

5.5. By way of derogation from Article L110-4 of the French Commercial Code, no claim from the customer will be admissible after a period of one year from the date of occurrence of the event that could be the subject of the said claim.

5.6. SPARWAN does not under any circumstances intervene on-site for the dismantling of products.

5.7. The contractual warranty on branded products is that granted by the manufacturers, SPARWAN acting in its capacity as a distributor.

5.8. In any case, the warranty is strictly limited to the free replacement or repair of products recognized as defective. It does not cover consequences due to normal wear and tear of the products. Nor does it cover consequences due to negligence, faulty use of the products, or any modification not authorized by SPARWAN.

ARTICLE 6. Limitation of Liability

6.1. SPARWAN cannot be held liable to the Customer for the non-performance of any of its obligations hereunder which is not its fault, or which is consecutive to the occurrence of a case of force majeure as defined in Article 3.5 above.

In the event of delivery of a defective Product, the Customer may only engage SPARWAN's liability within the terms of this article.

In any event, SPARWAN cannot be held liable beyond the Warranty provided for in Article 5 above, to the fullest extent permitted by law. In particular, its liability shall not extend:

– to direct or indirect damage caused to property or other equipment belonging to the Customer or a third party, resulting from any defect or vice in the Product;

– to loss of profits, revenue, data, or any other direct or indirect losses, regardless of the cause, whether foreseeable or not.

6.2. Should SPARWAN's liability nevertheless be established, regardless of the cause or origin, its liability shall not in any case exceed the value of the purchase price of the Product.

6.3. In the event that the Customer is the subject of a claim or legal proceedings by a third party that could engage SPARWAN's liability in application of these GTC, the Customer undertakes to inform SPARWAN immediately in writing.

6.4. No penalty of any kind whatsoever and, as such, no predetermined penalty that may possibly appear in commercial documents issued by the customer, will be accepted by SPARWAN unless prior written agreement has been obtained, regardless of the motivation for the penalty. Any contrary clause is deemed unwritten. In this regard, SPARWAN does not accept deductions, in accordance with Article L442-6-I-8 of the French Commercial Code.

ARTICLE 7. Product Returns

7.1. All conditions and the procedure for returning Products are detailed in the A&S charter annexed to these GTC.

7.2. It is however specified that in the event of discovery of defects in the Product before the end of the periods mentioned in Article 4 above or under the conditions provided for in Article 5 above, the Customer must, under penalty of forfeiture of any action relating thereto, inform SPARWAN in writing within a maximum period of eight (8) days from their discovery.

ARTICLE 8. Pricing

8.1. Prices are expressed in Euros, excluding tax (HT) and including tax (TTC). They do not include shipping costs, potential customs duties, or insurance, which remain the responsibility of the Customer. Product sales prices do not include any associated services. Service prices are understood either by type of service, or by half-day or full day, and exclude travel and accommodation expenses, which are invoiced additionally to the customer.

8.2. The price to be paid is systematically indicated clearly during the order process and in the order confirmation.

8.3. The sale price is determined only at the time the order is received. The validity period of offers is indicated on the quote.

8.4. In the event of an incorrect, manifestly derisory price display, for whatever reason (IT bug, manual or technical error), the Customer's validated order will be cancelled by SPARWAN. SPARWAN undertakes to inform the Customer in writing and to refund them as soon as possible for any sum they might have already paid by the date of cancellation. The Customer may, if they wish, place their order again at the corrected price.

8.5. In case of a VAT exemption scheme, the customer must imperatively provide SPARWAN, prior to any delivery, either with their intra-community VAT number or an unpriced annual certificate of VAT-exempt purchase, established as an original on the customer's letterhead and signed by a person authorized to represent the company. If any of these conditions are missing, invoicing with VAT exemption is definitively refused. The customer shall be solely responsible for the validity and authenticity of the documents provided. In the event of a issue with the certificate, the customer undertakes to reimburse the relevant VAT amount to SPARWAN.

ARTICLE 9. Payment Terms

9.1. Any delivery, even partial, gives rise to invoicing.

9.2 – Ordering via the Website

Payment shall be made upon ordering by credit/debit card (Carte Bleue, Visa, Eurocard / Mastercard) on the secure servers of SPARWAN's partner, or by PayPal, or by bank transfer. The order will be considered valid after confirmation of the payment authorization or upon receipt of the bank transfer. In case of refusal by the bank, the order will be automatically cancelled.

SPARWAN will transmit to the Customer, at the time of delivery or collection of the Products, the invoice corresponding to the ordered Products.

The Customer's bank account will be debited for the final total price including all taxes of the ordered Products.

9.3. Ordering by telephone, fax, email, or post

For a first order, SPARWAN will transmit an order confirmation to the Customer, or at their request, a proforma invoice, allowing the Customer to pay for their order. The price is payable in cash, in full on the day of the order, by card, transfer, or check. Checks must be made payable to S.A.S SPARWAN and sent, accompanied by the order summary, to the following address: 14 Rue Claude Chappe, Acti Beaupuy 1, 85000 LA ROCHE SUR YON, France. No Product will be shipped to the Customer without receipt of payment or proof of transfer.

For subsequent orders, SPARWAN will transmit, upon delivery of the Products, an invoice corresponding to the ordered Products. The price will then be payable, according to the payment terms granted to the Customer and agreed by SPARWAN, either upon receipt of the Products or within a net period of 30 days from the invoice date. The price is payable in full, by card, transfer, bill of exchange, direct debit order, or check. Checks must be made payable to S.A.S SPARWAN and sent, accompanied by the order summary, to the following address: 14 Rue Claude Chappe, Acti Beaupuy 1, 85000 LA ROCHE SUR YON, France. Payment by bank bill of exchange or direct debit order requires the creation of a Pro account with SPARWAN as well as the transmission of the Customer's up-to-date bank identity statement (RIB).

Any late payment will make eligible, from the day following the due date, a penalty equal to the legal interest rate increased by 10 percentage points, in addition to a flat-rate penalty of 15% of the principal amount.

Furthermore, a flat-rate allowance for recovery costs, in the amount of forty (40) euros, will be due automatically and without prior notification by the Customer in the event of late payment. SPARWAN reserves the right to request additional compensation from the Customer if the recovery costs actually incurred exceed this amount, upon presentation of supporting documents.

SPARWAN retains ownership of the merchandise until full payment of the price by the Customer. This retention of title applies to both the goods and their price if they have already been resold (Law No. 80.335 of May 12, 1980).

In the event of failure to pay a single invoice on its due date, SPARWAN may suspend all current orders until full payment of the sums due.

In the event of non-payment, forty-eight (48) hours after a formal notice has remained unsuccessful, the sale will be terminated automatically if SPARWAN sees fit, and SPARWAN may request, via summary proceedings, the return of the Products, without prejudice to any other damages.

In all the preceding cases, sums that would be due for other deliveries, or for any other cause, become immediately payable if SPARWAN does not opt for the termination of the corresponding orders. The Customer must reimburse all unpaid expenses, as well as all expenses caused by the contentious recovery of the sums due, including the fees of ministerial officers.

9.4. In all cases

The granting of a credit line and deferred payment terms is subject to approval by SPARWAN's financial services (opening of a Pro account, granting of a payment term at 30 days net invoice date, etc.).

SPARWAN reserves the right to revert, at its discretion, to previous payment conditions in the event of a payment incident or serious and consistent clues calling into question the Customer's financial credibility.

9.5. Unless otherwise agreed prior between the parties, the customer accepts without reservation to receive invoices issued by SPARWAN exclusively by electronic means, in accordance with Article 289 of the French General Tax Code. However, the customer may request a paper format invoice from SPARWAN, subject to the payment of management fees.

ARTICLE 10. Products

Products are subject to modification without notice. The photographs present on the Website, technical sheets, and catalogues are non-contractual.

ARTICLE 11. Intellectual Property Rights

11.1. The content of the Website and catalogues is the property of SPARWAN and is protected by French and international laws relating to intellectual property. The general structure, as well as software, texts, animated or still images, sounds, know-how, drawings, graphics, and all other elements composing these media are for the exclusive use of SPARWAN. Any total or partial representation of these media, by any process whatsoever, without the express authorization of SPARWAN, is prohibited and constitutes an infringement punishable by Articles L.335-2 et seq. of the French Intellectual Property Code. Hyperlinks set up within the framework of the Website leading to other resources present on the internet network cannot engage the liability of SPARWAN.

11.2. The Products, documentation relating to the Products, and trademarks owned by SPARWAN are protected by intellectual property rights which are under no circumstances transferred or licensed to the Customer. The title and ownership of intellectual property rights contained in the Products or in any part of the Products shall remain the exclusive property of SPARWAN.

The Customer may only use advertising or promotional materials, visuals, texts, and SPARWAN logos that the latter might transmit to them, as well as any trademark owned by SPARWAN, for the purpose of promoting the Products. The Customer is granted only a non-exclusive right of use.

A Customer who becomes aware of an infringement or a claim concerning SPARWAN's intellectual property rights must inform SPARWAN immediately and provide full cooperation. The Customer undertakes not to take any legal action with regard to this situation without the prior written consent of SPARWAN. SPARWAN shall not be liable to the Customer due to SPARWAN's infringement of intellectual property rights belonging to a third party.

ARTICLE 12. Data Protection

12.1. The data collected by SPARWAN on natural persons representing or working for the Customer are as follows:

Account Opening: during user account creation, their surname, first name, email address, landline and mobile phone numbers, position within the company, professional address.

Connection: when connecting to the platform, it records, notably, their surname, first name, connection, usage, location data, and payment-related data.

Payment: within the framework of payment for products and services offered on the Platform, it records financial data relating to the user's bank account or credit card. In case of payment by bank bill of exchange or direct debit order, SPARWAN records the banking data appearing on the RIB transmitted by the Customer.

Cookies: cookies are used in the framework of website usage. The user has the possibility to disable cookies from their browser settings.

Use of Personal Data: this data is subject to computer processing and aims to ensure proper management of orders, contracts, and invoices, the establishment of commercial statistics, and/or to allow them to benefit from commercial offers.

Sharing Personal Data with Third Parties: Personal data may be shared with third-party companies in the following cases:

– when the user uses payment services, for the implementation of these services, the Platform is in contact with third-party banking and financial companies with which it has entered into contracts;

– when the user publishes, in the free comment areas of the Platform, information accessible to the public;

– when the user authorizes a third-party website to access their data;

– when the Platform uses provider services to provide user support, advertising, and payment services. These providers have limited access to the user's data within the execution of these services, and have a contractual obligation to use them in compliance with the provisions of applicable regulations on personal data protection;

– if required by law, the Platform may perform data transmission to follow up on claims presented against the Platform and comply with administrative and judicial procedures;

– if the Platform is involved in a merger, acquisition, asset transfer, or receivership proceeding, it may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed before personal data is transferred to a third party.

Transfer of Personal Data: due to the organization of the company responsible for the Platform within an international group, the user authorizes the Platform to transfer, store, and process their information. The laws in force in that country may differ from the laws applicable in the user's place of residence within the European Union.

Security and Confidentiality: the Platform implements organizational, technical, software, and physical digital security measures to protect personal data against alteration, destruction, and unauthorized access. However, it should be noted that the internet is not a completely secure environment and the Platform cannot guarantee the security of transmission or storage of information on the internet.

12.2. These natural persons consent to the use of this data by SPARWAN. In accordance with the provisions of the amended French Data Protection Act of January 6, 1978, and European Regulation No. 2016/679/EU of April 27, 2016 (applicable from May 25, 2018), these individuals have a right of access, rectification, and deletion of data concerning them, which the Customer can exercise by writing by post to the following address: SPARWAN – 14 rue Claude Chappe, Acti Beaupuy 1, 85000 LA ROCHE SUR YON, France.

Personal Data Retention Period: Personal data is retained for the time necessary to achieve the objective pursued during collection. It will then be archived with restricted access for an additional duration related to legal limitation and retention periods for reasons strictly limited and authorized by law. It will then be deleted.

Evolution of this Clause: the Platform reserves the right to make any modification to this clause relating to the protection of personal data at any time. If a modification is made to this personal data protection clause, the Platform undertakes to publish the new version on its site. The Platform will also inform users of the modification by email, within a minimum period of 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, they have the option to delete their account.

ARTICLE 13. Jurisdiction – Applicable Law

These GTC are subject to French law. All disputes will be under the exclusive jurisdiction of the geographically competent Commercial Court.

SPARWAN After-Sales Service (A&S) Charter

Application and Purpose of the A&S Charter

This after-sales service charter (hereinafter "A&S Charter") defines the rules applicable to return requests as well as the practical procedures to follow for returning a product within the framework of the after-sales service.

The A&S Charter is an integral part of the General Terms and Conditions of Sale (hereinafter "GTC") of the company SPARWAN (hereinafter "SPARWAN") accepted by the customer (hereinafter "the Customer").

ARTICLE 1. Return Request

Customers wishing to return a product must send a return request to SPARWAN, specifying:

the name of the company or entity that placed the order,

the order or invoice number,

the product reference and quantity,

the exact and detailed reason for the return request,

the condition of the product and the product's serial number (if the product has a serial number).

The return request must be made by email to contact@sparwan.com or by post to SPARWAN – 14 Rue Claude Chappe, Acti Beaupuy 1, 85000 LA ROCHE SUR YON, France.

The Customer must also ensure compliance with the deadlines for return requests specified in Article 2 below. Requests submitted outside these deadlines will be systematically rejected.

No return can be made without the prior written agreement of SPARWAN sent to the Customer by email and containing these return conditions.

From the date of SPARWAN's agreement, the Customer has fifteen (15) business days to return the product according to the procedures defined in Article 4 below. Any return shipped after this deadline will be systematically rejected.

The returned product will be inspected by SPARWAN's services. If the latter validate the claim, SPARWAN undertakes, at its sole discretion and subject to the provisions of Article 2 below, either to replace or repair the Products, or to issue a credit note for an amount equal to the price actually paid by the Customer. The shipping costs of the replaced or repaired Products shall be borne by SPARWAN. In the event that the Products are not affected by a defect, the Customer must reimburse SPARWAN for all costs incurred by their claim (including return shipping costs, shipping costs for the return of the equipment or sending of replacement equipment, testing costs, and any management and restocking fees).

Information regarding repair and/or exchange deadlines for products is available upon request from SPARWAN's customer service. These deadlines are provided for information purposes only, and SPARWAN cannot be held responsible for any processing delays.

ARTICLE 2. Accepted Returns & Deadlines

The product does not comply with the purchase order:

Returned products must be brand new, in their original packaging, and fit for resale. Products whose packaging has been damaged (for example, blister-packed products) and consumable products cannot be returned.

In the case of delivered products, the Return Request must be made within a maximum period of five (5) business days from their delivery.

After validation of the return request, SPARWAN will propose a transport method for the returned products and will bear its cost. The Customer undertakes to comply with the shipping instructions specified in Article 4 below.

NOTE: In the event of a non-conformity notice upon delivery, the Customer must also record their reservations on the carrier's delivery note in accordance with the procedures set out in Article 5.2 of the GTC "Receipt of Products".

Customer error in placing the order:

Returned products must be brand new, in their original packaging, and fit for resale. Products whose packaging has been damaged (for example, blister-packed products) and consumable products cannot be returned.

Apart from the specific cases of order cancellation or modification specified in Article 2.4 of the GTC, SPARWAN allows the Customer to submit a return request following an error they may have made. The validation of this request is at SPARWAN's discretion.

The Return Request must then be made within a maximum period of seven (7) business days from the delivery date of the products. The shipping of the returned products must be carried out according to the instructions specified in Article 4 below and at the Customer's expense. In this case, SPARWAN reserves the right to invoice the customer for management and restocking fees corresponding to ten percent (10%) of the sale price of the returned products.

Breakdown under Warranty:

In the event that a defect is discovered under the conditions provided for in Article 6 of the GTC, the Return Request must be made within a maximum period of eight (8) days from the discovery of the defect.

Special Case of Manufacturer Warranties:

For products covered by a specific manufacturer warranty (warranty handling directly by the manufacturer, or on-site warranty, or specific warranty extension), the customer must contact the manufacturer directly, without going through SPARWAN, which provides no contractual warranty regarding these products. SPARWAN will refuse any return of merchandise and cannot be held responsible for any failure of the manufacturer under this warranty. Manufacturers' contact details are available from SPARWAN Customer Service: contact@sparwan.com

Returns accepted directly by SPARWAN in the event of a breakdown under warranty will result in a repair or an exchange. In the event that SPARWAN is unable to replace or repair the product subject to the claim, it reserves the right to exchange it for an equivalent product or to issue a credit note for an amount equal to the price actually paid by the Customer. Unless otherwise instructed by SPARWAN's customer service, even in the event of a failure of a single element of the product, the entire product and its accessories must be returned to SPARWAN.

NOTE: since the repair of a product can take between four (4) and twelve (12) weeks, it is recommended to test the product thoroughly and, if necessary, contact the manufacturer to confirm the reality of the breakdown with them. In some cases, the manufacturer may also offer a direct repair or exchange. Manufacturers' contact details are available from SPARWAN Customer Service: contact@sparwan.com

ARTICLE 3. Non-Accepted Returns

In the event of non-compliance with the indications listed in this A&S Charter, returns and/or return requests will be systematically rejected by SPARWAN.

Furthermore, in the event of a return that does not comply with the return request approved by SPARWAN (different product, different serial number, additional product not included in the return agreement, damaged product and/or packaging, product unfit for resale, etc.), this return will be rejected by SPARWAN.

Any return rejected by SPARWAN will result, at its sole discretion, in the product being sent back to the Customer at the latter's exclusive expense and risk.

In any case, the invoice corresponding to the returned product must be paid upon maturity.

ARTICLE 4. Statute of Limitations

By way of derogation from Article L110-4 of the French Commercial Code, no claim from the customer will be admissible after a period of one year from the date of occurrence of the event that could be the subject of the said claim.

ARTICLE 5. How to Ship Returns

All returns are shipped at the customer's own risk. Furthermore, it is advised to ship them via a carrier (excluding La Poste / national postal service) in order to be able to check the products upon receipt. The products, accompanied by accessories and user manuals, must be returned in their original packaging and placed inside a shipping box (outer packaging), on which the following address must be written legibly:

SPARWAN – Service Retours – 14 rue Claude Chappe, Acti Beaupuy 1, 85000 LA ROCHE SUR YON, France

Any product return will be made carriage paid by the Customer. Shipping costs will be reimbursed to the Customer in the event of non-conformity of the product with the purchase order.